We are Customer Centric Company and ‘Customer First’ is our Policy. Our utmost priority is customer’s satisfaction and we consistently strive to provide quality hygienic spices.

Non-Returnable

The items listed here are non-returnable due to the consumable nature of the product. However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. Provided the reasons are genuine and proved after investigation. Before buying using the product, please read in detail about the ingredients used in the given spice and the directions to use the recipe
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Cancellation Policy

CANCEL ITEMS OR ORDERS

At our website (hereinafter called platform), our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel your order at order level cancellation the same is elaborated as follows:-

ORDER LEVEL CANCELLATION

(i) You can cancel your order online, before the product(s) in your order is under confirm stage. At platform, we can decide the process for crediting the applicable refund against the cancelled order. If the payment for order was done from your side then a refund for such payment will be processed to your original payment method. Order can be cancelled by the below mentioned Communication channel: -
a) You may directly cancel your order through online mode
(ii) In case, even a single product of the order has been picked/shipped, you will not be able to cancel the order.
(iii) In case, the order contains product(s) which were purchased under a special promotional offer or any special scheme, in such cases order level cancellation will not be applicable.

PICKUP/DISPATCH LEVEL CANCELLATION

(i) In case, the product has been picked/shipped, you will not be able to cancel individual product or complete pickup/shipment.
(ii) Cancellation will not be applicable for all the respective products which are part of shipment, if the shipment is out for delivery or in transit stage.